Technology-mediated communication refers to emails, instant messaging, virtual meetings, online forums, and social networks. Mullich (2009) is an article on the early adoption of technology-mediated communication in the workplace at the onset of the 21st Century, based on the experience of a marketing consultant, Shel Horowitz. The author notes that technology-mediated communication within an organization begins with the online interactions with potential employees via online ‘vehicle’ line social media and the company website. Get legit paper writing services now!
One of the importance of technology-mediated communication is to reduce the reliance on business travel, which is often a great contributor to the cost of running the organization. This has caused businesses to invest more capital in the advancement of technology. Instant messages, conference calls, video conferencing, and social media are some of the main technology-mediated communication methods more preferable in the workplace, which has had a significant impact on interpersonal relationships.
The virtual meeting has taken the place of face-to-face meetings, making interpersonal interaction less intimate. In addition to this, it hinders non-verbal communication, thus reducing the accuracy of the message by the work being connived.
The individual’s message is more likely to be misconstrued through the reduction of the chances of clarifying. The use of instant messaging has increased the usage of written messages in the workplace beyond email. This communication method requires reliance on third parties who are the creators of the technology in use. This means that the communication between two people feels less private and intimate.
To mitigate the various challenges of technology-mediated communication, this can be carried out gradually through hybrid meetings. This is where some of the attendees are face-to-face while others are remote. The technology-mediated communication may face another unique challenge involving technical hitches, which is resolved by having a team of technicians on standby in the organization’s headquarters (Mullich, 2009).
Technology-Mediated Communication Essay References
Mullich, J. (2009). The Wall Street Journal [Blog]. Retrieved 23 October 2021.