Blake Glover’s recent job performance needs to be addressed. You hired Blake over a year ago because he was highly qualified for the job, and in his first year, you and other managers were impressed by his excellent work and potential for leadership in the company. However, over the last three months, Blake has been regularly late to work, has called-in sick more than five times, and when he is at work, he has spent most of his time away from his desk, chatting with other employees and otherwise off-task.
Upper management agrees that his personality fits well in the company, and you want to keep him; however, his recent behavior cannot be ignored. As the manager of Blake’s department, you have the task of disciplining him with a formal, written warning, which must include an assessment of Blake’s performance to date and a specific improvement plan. Your plan should include measurable goals for Blake that will allow both Blake and the company to track his improvement within the timeframe you see fit. The warning should also articulate the consequences for Blake if he does not meet these goals.
Risk Management for Health
Healthcare management teams manage the business side of healthcare organizations be it hospitals, public health systems, and rehabilitation centers. This role extends to even the patients’ families where they ensure that everyone gets the most suitable care possible. A vital part of this role is the security of the patients while they are within or away from the premises of these organizations. It is reported that 444,000 people annually, succumb to avoidable hospital errors (Penny, 2018). The main goal of these healthcare management teams in regard to the patients’ security is to minimize the number of readmissions as much as possible. The security of patients’ records has become paramount especially during the big data era (Lv, Song, Basanta-Val, Steed, & Jo, 2017). The management’s pursuit of the delivery of healthcare and safety of the patients is via culture, strategy and even data-centered activities such as data collection and quality management, disclosure, standards, privacy and disposition. This paper will explore the role of the healthcare management team to maintain the security of patients.
Healthcare management teams are responsible for the building of the rapid response system. A vital part of the rapid response system is the rapid response teams, as developed by the agency for healthcare research, and quality (AHRQ). According to the AHRQ, the healthcare organizations determine the framework for the Rapid Response Systems (Penny, 2018). The STEP assessment is used here and it comprises of the status of the patient, the team of members, the progress toward the achievement of the goal, and the environment. The healthcare management team also has a role of coming up with the relevant decision-making models such as the Failure Modes and Effective Analysis (FMEA), which is the process of the identification of potential failure modes in any system with full consideration of their causes and effects (Lv, Song, Basanta-Val, Steed, & Jo, 2017).
The development of a safety compliance plan is one of the most significant roles of the healthcare management teams. The team should continually monitor and evaluate how the healthcare organization employees follow the established organizational policies (Penny, 2018). The compliance plan is used to adjust the organizational policies as per the new safety requirements. Due to compliance plans, the healthcare management team can build trust with the communities they serve. They can also come up with standards that are to be complied by the community and organization. Due to the compliance plan, the administrators are able to establish the suitable compliance standards. Another importance of the compliance plan is to ensure that the patients, the organizational as well as the insurance companies involves maintain the insurance claim integrity (Ramkumar, et al., 2019). Finally, it is important to note that the compliance plan provides a centralized outlet for compliance. All these are reasons why the healthcare management team needs to come up with the safety compliance plan to ensure the safety of the patients.
Patients play a great role in their recoveries. Therefore, it is important for the healthcare management teams to give the patients safety information. They can get educated on the health related facts that apply to their unique circumstances, their therefore are playing an active role in their recovery. This will help reduce medical errors. The patients can now ask questions and even alert the health practitioner some potential problems. The patients can be educated by getting pamphlets with the relevant information, lengthy consultations with the health practitioners, or recommendations for the right sources of information. This is also a way of establishing patient based care.
The Safety of Patient’s Information
In order to guarantee the safety of patient, healthcare management teams have to ensure that patients’ information is secure. Patients’ records are very crucial in the identification, diagnosis and the treatment of the patients. These include patients’ personal health records and most importantly their medical records which are a very important aspect of their privacy. The information cannot also be exploited by other businesses for marketing and other commercial services (Cortegiani, et al. 2020).
It is very important for the health care management teams to protect the patients’ confidentiality. With that advancement in technology, the transmission of the patients information among health practitioners, has presented and unique strain on the security of patients data (Vaughan, et al. 2020). The healthcare management teams can ensure that the patients’ clinical data is encrypted across all electronic networks. The healthcare management team can also ensure that all their employees are fully informed of the importance of data protection. They should also ensure that the employees are well conversant with security of the organizations security system. All these will help protect the patients’ information from possible breaches via public accessible terminals. Appropriate decision-making processes and performance review should be put in place by the healthcare management teams, in order to encourage compliance to safety protocols. The regular review can be used to ensure that patients are secure. The healthcare management team can also improve the organizational policies to suit new requirements on patients’ security requirements.
Healthcare management teams have a role to play in the reduction of healthcare-acquired infections and medical errors (Siracusa, et al. 2019). Medical errors have been reported to cause deaths of up to 98,000 deaths annually in the United States alone. They also account for increased disabilities and have a general adverse effect on the decreased confidence on the healthcare system. The Institute of Medical Health (IMH) suggests that there are 1.5 million preventable adverse drug events (ADEs).This makes them one of the most expensive common source of preventable harm, which is estimated to amount upto $3.5 billion (Vaughan, et al. 2020). These medical errors are very common during the ordering and administration phases. In most cases, they take the form of the wrong drug being delivered or prescribed and in other cases, the wrong dose being administered. Healthcare management teams have a role of ensuring that patients’ records can be stored and retrieved. This has an important role in the reduction of the medical errors and health disparities, both of which are a common cause of readmissions (Siracusa, et al. 2019).
In conclusion, it is very clear that healthcare management teams have a huge role to play in the security of the patients’ security. This is by setting up systems that help keep the patients safe. This is a significant part of the overall business-side of healthcare organizations. The creation of strong and effective healthcare management teams is vital in the efficient running of healthcare organization. In the end, the lives of many patients are saved by other means than the usual physician input.
Cortegiani, A., Ingoglia, G., Ippolito, M., Giarratano, A., & Einav, S. (2020). A systematic review on the efficacy and safety of chloroquine for the treatment of COVID-19. Journal of critical care.
Lv, Z., Song, H., Basanta-Val, P., Steed, A., & Jo, M. (2017). Next-generation big data analytics: State of the art, challenges, and future research topics. IEEE Transactions on Industrial Informatics, 13(4), 1891-1899.
Penny, K. E. (2018). The use of Telecare to support people with dementia to remain living in their own homes (Doctoral dissertation, University of Southampton).
Ramkumar, P. N., Haeberle, H. S., Bloomfield, M. R.,. Artificial intelligence and arthroplasty at a single institution: real-world applications of machine learning to big data, value-based care, mobile health, and remote patient monitoring. The Journal of arthroplasty, 34(10), 2204-2209.
Siracusa, M., Scuri, S., Grappasonni, I., & Petrelli, F. (2019). Healthcare acquired infections: Malpractice and litigation issues. Annali di Igiene, 31, 496-506.
Vaughan, A., Aarons, E., Astbury, J., Brooks, T., Chand, M., Flegg, P., … & McGivern, M. (2020). Human-to-human transmission of monkeypox virus, United Kingdom, October 2018. Emerging Infectious Diseases, 26(4), 782.